GfK CRNA is an equal opportunity employer. (EOE/M/F/V)

To be considered an applicant you must reference the Job Code and the Job Title in a cover page subject line, and/or any correspondence related to the position.

Email resume and cover letter with salary requirements to .

This position is available in the following locations:

New York, NY
75 Ninth Avenue
New York, NY 10011
Phone: 212 240 5300
Fax: 212 240 5353




Job Title: Research Director
Department: Mystery Shopping
Location: New York, NY
Job Code: RD–MS

Company Summary:

GfK ARBOR, GfK Custom Research Inc. (CRI), GfK Caribou Lake, GfK NOP, GfK Automotive and GfK Research Dynamics have now come together to form GfK Custom Research North America.

Headquartered in New York, GfK Custom Research North America is part of the GfK Group, the world’s fourth-largest market research organization. With approximately 115 companies located in more than 90 countries and over 8,200 employees worldwide, the GfK Group covers five business divisions: Custom Research, Retail and Technology, Consumer Tracking, Media and HealthCare.

Essential Duties and Responsibilities:

  • All areas of day to day client management with specific accounts - telephone, written and face-to-face
  • Handle all aspects of project direction including study design, questionnaire design, project management, analysis, and client reporting
  • Management of junior research staff
  • Report writing and preparation of presentations where appropriate
  • Liaising with and checking output from all internal operational departments

Experience & Skill Responsibilities:

  • 2 –5 years experience in client servicing and marketing research account management
  • Experience in mystery shopping is strongly preferred, knowledge of mystery shopping is required
  • Ability to work independently and exercise good judgment in managing large studies
  • Ability to inspire confidence in clients
  • Proven strong communication skills, both written and verbal
  • Strong PC skills, including MS Word, Excel and PowerPoint
  • Proven track record in positive dealings with all levels of internal and external clients


BA/BS required.

Application Procedures:

We offer a very competitive salary commensurate with your experience and a full benefits package. Please submit your resume and cover letter via email to [email protected]. Your submission must include Job Code “RD – MS in the subject line of your email and provide salary requirements in order to be considered.



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