Careers

Job Title: Research Director
Department: Mystery Shopping
Location: New York, NY
Job Code: RD–MS


Company Summary:

GfK ARBOR, GfK Custom Research Inc. (CRI), GfK Caribou Lake, GfK NOP, GfK Automotive and GfK Research Dynamics have now come together to form GfK Custom Research North America.

Headquartered in New York, GfK Custom Research North America is part of the GfK Group, the No. 5 market research organization worldwide. Its activities cover the three business sectors of Custom Research, Retail and Technology and Media. The GfK Group achieved sales of 1,112.2 million euros in financial year 2006. The Group has 115 companies covering over 90 countries. Of a total of approximately 8,760 employees (as of September 30, 2007), 80% are based outside Germany.

Essential Duties and Responsibilities:

  • All areas of day to day client management with specific accounts - telephone, written and face-to-face
  • Handle all aspects of project direction including study design, questionnaire design, project management, analysis, and client reporting
  • Management of junior research staff
  • Report writing and preparation of presentations where appropriate
  • Liaising with and checking output from all internal operational departments

Experience & Skill Responsibilities:

  • 2 –5 years experience in client servicing and marketing research account management
  • Experience in mystery shopping is strongly preferred, knowledge of mystery shopping is required
  • Ability to work independently and exercise good judgment in managing large studies
  • Ability to inspire confidence in clients
  • Proven strong communication skills, both written and verbal
  • Strong PC skills, including MS Word, Excel and PowerPoint
  • Proven track record in positive dealings with all levels of internal and external clients

Education:

BA/BS required.

Application Procedures:

We offer a very competitive salary commensurate with your experience and a full benefits package. Please submit your resume and cover letter via email to hr@gfk.com. Your submission must include Job Code "RD – MS” in the subject line of your email and provide salary requirements in order to be considered.

EEOE/M/F/D/V